Keep your accounts safe and spot the signs of scams.
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Know the Signs of Impersonation Scams
Keep Your Accounts Safe! Protect Your Passwords
September 3, 2024 - Financial institutions across the state and country have reported an increased number of impersonation scam attempts. These scams involve fraudsters posing as bank members through unsolicited calls, text, or emails. They then claim to need access to member’s accounts regrading a fraudulent transaction that does not exist. Impersonators use basic personal information they obtain to convince members to share their private banking information.
It is important that you know the signs of impersonation scams and know what steps to take if you believe you are being scammed. Please be aware, we will never ask for your debit card PIN or your Online Banking password, especially through an unsolicited call, email, text, or message through social media.
Signs of Impersonation scams:
- Feeling a sense of urgency to provide sensitive information
- Receiving an unsolicited call, email, or text from a financial institution that asks for your banking details
- Requests to share one-time passcodes, authentication codes, account password, or your card PIN
To protect yourself from fraud:
- Do not share one-time passcodes, authentication codes, account password, or your card's PIN with anyone
- Don't respond to unsolicited requests for personal identifiable information
- Validate a person's organization by calling them back through an official phone number
- Never click on unsolicited emails, attachments, or links until you verify the request is legitimate
- Monitor your account transactions and set up notifications to alert you of potential fraud in Online & Mobile Banking
If you receive a call or text regarding fraudulent activity on your account, hang up right away and call our Member Contact Center with the number listed on our website, your monthly statement, or on the back of your credit or
debit card.
debit card.
Please contact us immediately by calling toll-free at 800.621.0287 if you feel you may have been a victim of
a scam.
a scam.
Don't Be A Victim to Impersonation Scams
In recent years, there has been an increase in impersonation scams. These involve scammers pretending to be widely known companies and agencies such as Microsoft, IRS, and the FBI to gain the trust of victims.
CU West Welcomes New VP of People
We are thrilled to announce the appointment of Susan Sirois as our new Vice President of People. Sirois will oversee talent acquisition, people development, and our diversity and inclusion initiatives.
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