Understanding Zelle Pay Limitations

Important Update: Changes to the Zelle^® App

At Credit Union West, we strive to keep our members informed about the latest developments that might impact your banking experience. Members can utilize features like external account transfers and member-to-member transfers in Mobile and Online Banking. However, some still choose to use external peer-to-peer (P2P) payment services for select transfers. The popular peer-to-peer payment service, Zelle, recently announced significant changes to its standalone app. If you use Zelle with your Credit Union West account, here’s what you need to know:

What’s Changing with the Zelle App?

Zelle has announced significant changes to its standalone app, including plans to phase it out entirely in the coming months.

• New Users: As of January 8, 2025, new users will no longer be able to enroll in the Zelle app.

• Existing Users: After March 31, 2025, existing users will no longer be able to send or receive money using the Zelle app.

To continue using Zelle, users must enroll through a participating bank or credit union’s mobile app or online banking site.

Explore Alternative Payment Options

If you’ve been using Zelle through its standalone app, now is the perfect time to explore other payment options that might be right for you. Several free and secure P2P payment apps are available, including:

• Venmo
• Cash App
• PayPal

These platforms allow you to send and receive money regardless of your financial institution. However, we always recommend being cautious when using P2P systems to protect your information and accounts.

Stay Safe with P2P Payments

When using any P2P payment service, keep the following tips in mind:

1. Enable Two-Factor Authentication: Add an extra layer of security to your accounts.

2. Safeguard Your Credentials: Never share your login information with anyone.

3. Verify Recipients: Double-check recipient details before sending money.

4. Send Money to Trusted Parties: Only transact with people or businesses you know and trust.

At Credit Union West, we are always evaluating new technologies to enhance your banking experience. While Zelle is not currently offered, we remain committed to exploring secure, innovative P2P solutions for our members.

If you have questions about this change or need assistance finding a payment solution that works for you, please don’t hesitate to reach out. Our team is here to help.

For more information about Zelle’s changes and to check if your financial institution offers Zelle, visit enroll.zellepay.com.