Leadership & Governance

Strong leadership includes your participation.

Credit Union Governance

Our Board of Directors and Supervisory Committee play an essential role in shaping the vision and strategic direction of Credit Union West. These dedicated professionals collaborate with our executive leadership team to make decisions that prioritize the financial well-being of our members.

To ensure we attract and retain highly qualified individuals to represent our members effectively, the Board of Directors and Supervisory Committee receive a monthly stipend based on their roles.*

Board of Directors

The Board of Directors meets monthly to review the credit union’s performance and provide strategic guidance as a not-for-profit financial institution. This dedicated team of experienced professionals is elected by Credit Union West members to represent their best interests.


Gary Larberg Chair	Donald Jackson Vice Chair	Jonathan Ford Director	Lu Gendreau Director

Carol Hobson Director	Frances Laguna Director	Jerry Oliver Sr. Director	Wanda Tyus Director

Evelyn Basset Associate Director	Athena Lent Associate Director	Lee Stapley Associate Director

Supervisory Committee

The Supervisory Committee is responsible for ensuring the financial safety, soundness, and compliance of Credit Union West. This committee oversees adherence to financial and regulatory requirements and plays a critical role in maintaining trust and transparency.

Members are encouraged to share feedback with the Supervisory Committee by writing to:
P.O. Box 8182, Glendale, AZ 85312-8182
Please note: This address is for correspondence only. Checks, deposits, or payments should not be sent to this P.O. Box.


Cynthia Griffin Chair	Craig Heiser Vice Chair	RaAnn Wood Secretary/Member	Richard Arroyo Member

Executive Leadership

Our Executive Leadership Team is responsible for the day-to-day management and strategic execution of Credit Union West’s mission. They oversee operations, foster innovation, and ensure the credit union delivers exceptional service and value to our members. Working closely with the Board of Directors, the Executive Leadership Team strives to uphold our commitment to financial wellness, member satisfaction, and long-term growth.


Karen Roch President and Chief Executive Officer	Ning Duong EVP Chief Operating Officer	Bob Birr VP Chief Lending Officer	Ben Christensen VP Chief Information Officer

Kelly Poldoski VP Chief Financial Officer	Seth Baker VP Information Technology	Jaime Burt VP Administration	Diana Cruz VP Loss Prevention

Danielle Green VP Retail Delivery	Ryan O'Connor VP Marketing and Communications	Manny Ruiz VP Business Services

Get Involved at Credit Union West

Our Board of Directors and Supervisory Committee consist of dedicated individuals who guide our credit union’s mission and represent the voices of our members. We are always seeking passionate members to join our governance teams, shape the future, and drive the long-term growth of our organization.

Apply for Governance Positions

*Board of Directors and Supervisory Committee Compensation Schedule: As permitted by law and the credit union’s bylaws, Credit Union West provides reasonable compensation to the Board of Directors and Supervisory Committee members for their service to the credit union. An annual stipend is payable in monthly installments in recognition of the education and time requirements that are necessary and expected of Board members who set the strategic direction of and provide general oversight of the credit union, and Supervisory Committee members who provide oversight regarding the safety and soundness of the credit union.