Online Banking Platform Guides

Initial Login steps for Current Users

1. Input your Current Username
   
   Tip #1! Your username is different than your account number
   Tip #2! If you do not remember your username, please select Forgot Username?
   
   If it has been more than 12 months since you last logged into your Online Banking account, you will have to register as new user. New user registration will become available on Aug. 28, 2018. 

1. If this is the first time logging in to the new online banking platform, you will need to use a pre-determined password
   

   Your pre-determined, temporary password is the last 4 digits of your primary account holder's social security number, followed by the first 2 letters of the primary account holder's last name. *Letters must be capitalized.* EX: 1234AB

2. Once you enter your temporary password and continue, you will be prompted to enter a new password and answer security questions. Then you will verify your mobile phone number and email address
3. If your pre-determined password is not working, use the “Forgot Password?” link. It will prompt you to answer a few account related questions then you can select where you would like to receive your temporary password (email or text message).
4. Once you have your temporary password you can enter your username and temporary password. You will then be prompted to create a new account password and answer security questions.
   

1. You should have setup answers to these questions when you first logged in to online banking.
2. Your answers are not case sensitive.
3. You will be locked out after 3 invalid attempts to answer your questions.
   
   Tip! No two security questions can have the same answer.
   

1. Select the box for “Device Security” to register your device as a saved device (only select this option if you are logging in from a non-public device).
2. Provide a descriptive name for your device. You can manage saved device profiles from security settings.
3. The system will not ask you to verify additional security information when logging in from a saved device profile. Device profiles are made up of many different components, including but not limited to operating system, browser type, and cookies. Updating your browser and/or deleting cookies may invalidate a saved profile.
   
   Tip! An easy way to re-download page content, rather than clearing your cache and cookies, is to press CTRL +F5. This should reload your page with the most current record. 

Android Users:  Download from Google Play